How should a customer service representative handle a customer loitering near the checkout?

Engaging the customer with relevant questions is a proactive approach that demonstrates good customer service. By doing so, the representative can create a welcoming atmosphere and potentially discover the customer’s needs or concerns. This interaction may lead to a better understanding of the customer’s intentions, whether they need assistance or are simply unsure about what they are looking for. This not only enhances the customer’s experience but also allows the representative to foster a positive relationship with the customer.

Furthermore, engaging customers can help reduce any feelings of discomfort that may arise from them loitering. It shows that the staff is attentive and ready to assist, which can discourage any negative behaviors associated with loitering. This approach ultimately underscores the importance of communication in customer service, as it allows representatives to address any issues or questions directly, creating a more effective and enjoyable shopping experience for everyone involved.