If your company does not have a manual describing product warranties, you should?

Creating your own document by compiling warranty information shows initiative and a commitment to providing accurate, helpful information to customers. Having a clear and comprehensive understanding of the product warranties available is essential for delivering effective customer service. This allows you to answer customer inquiries confidently and ensures they receive the information they need regarding their purchase.

By documenting the warranty details, you not only assist customers better but also create a resource that can benefit the entire team. It promotes clarity and consistency in communication about warranties across different interactions with customers. Developing your own material can also highlight any specific conditions, limitations, or procedures that customers should be aware of, ultimately enhancing their experience and trust in the company.

In contrast, other approaches such as deciding on a general comment or avoiding discussions entirely could lead to misunderstandings, customer frustration, or a perception of a lack of knowledge or professionalism. Similarly, directing customers to the internet can be unhelpful if they cannot find the necessary information easily, and it may reflect poorly on the company’s customer service approach.