Should you go out of your way to make customers with disabilities feel like they don't have to do anything?

The notion that you should go out of your way to make customers with disabilities feel like they don't have to do anything is misleading. This approach could imply that customers with disabilities need to be treated differently in a way that infantilizes them.

In customer service, it's crucial to treat all customers with respect, dignity, and equality. While it is essential to provide the necessary accommodations that facilitate their experience, it is equally important to empower customers with disabilities by allowing them to make choices and take action, similar to any other customer. This respect for autonomy fosters a positive interaction and contributes to their overall satisfaction.

Incorporating inclusive practices allows for a supportive environment, but it should not come at the expense of the customer's agency. Building a service model that respects each individual's capabilities and preferences is the goal, rather than creating a scenario where those with disabilities feel they are being singled out or excessively coddled.