Should you interact more with the able-bodied person rather than the customer with disabilities to speed up service?

Interacting more with the able-bodied person instead of the customer with disabilities undermines the principles of inclusivity and respect in customer service. The correct approach is to engage directly with the customer who has disabilities, as they are the ones who need assistance and have the right to be treated with respect and dignity.

Prioritizing communication with the individual with disabilities ensures that their specific needs are addressed appropriately. This fosters a welcoming environment and reinforces the notion that all customers deserve equal attention and service regardless of their physical abilities. In situations where a customer might need assistance, it’s essential to ask them how you can help rather than assuming they are incapable. This encourages independence and empowers customers with disabilities to express their needs without feeling overlooked or marginalized.

Moreover, involving the able-bodied person in the interaction can lead to misunderstandings or miscommunications, potentially complicating the service experience rather than speeding it up. Thus, effective customer service hinges on respecting the individual needs and preferences of every customer, regardless of their abilities.