What is the best approach when servicing a hearing impaired customer?

When servicing a hearing impaired customer, the best approach is to ask the customer how they prefer to communicate. This option demonstrates respect for the customer's individual needs and preferences, which can vary significantly among hearing impaired individuals. Some may prefer sign language, while others might use written communication or lip-reading. By inquiring about their preferred method, you ensure that the interaction is effective and comfortable for the customer, ultimately leading to better service and satisfaction.

Engaging in this way fosters positive communication and shows that you value the customer's experience. It not only helps establish rapport but also signals your willingness to accommodate their specific needs, reflecting the core principles of excellent customer service.