What should you avoid when assisting customers with disabilities?

When assisting customers with disabilities, it is essential to maintain their dignity and independence. Hovering or treating them like children undermines their autonomy and can create a sense of discomfort or frustration. Customers with disabilities should be approached with respect and sensitivity, and they should be allowed to express their needs rather than having others assume what they require or how they wish to be treated.

Being overly accommodating might seem well-meaning, but it can also be patronizing if not done thoughtfully. Instead, actively listening to their needs fosters a more respectful and effective interaction. It demonstrates that you value their input and are committed to providing appropriate assistance without condescension. Therefore, creating an environment that encourages independence and respects the personal agency of customers is fundamental to excellent customer service, especially for those with disabilities.