What should you check after an appliance or computer has been delivered?

Study for the NRF Customer Service Certification Exam. Get ready with flashcards and multiple choice questions. Each question offers hints and explanations. Prepare confidently for your certification!

Checking if the delivery people were courteous and careful is crucial to ensuring a positive customer experience. This aspect reflects directly on the service quality provided by your company and the overall satisfaction of the customer with the delivery process. A courteous and careful delivery team can enhance the customer's perception of the retailer, fostering trust and encouraging repeat business.

While evaluating the other options, assessing whether the customer liked the deal focuses more on the sales aspect rather than the delivery service, which is not the immediate concern post-delivery. The idea of checking for potential referrals among friends is more related to sales opportunities than the delivery process itself. Lastly, confirming if the packaging was undamaged is important for product integrity, but the primary focus here should be on the service experience during delivery. Hence, priority is given to how the delivery was conducted to ensure it was handled with care and respect.

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