When acting as a personal shopper, you should:

Study for the NRF Customer Service Certification Exam. Get ready with flashcards and multiple choice questions. Each question offers hints and explanations. Prepare confidently for your certification!

When acting as a personal shopper, selecting only items that fit the customer's interests is essential for providing effective and personalized service. This approach demonstrates an understanding of the customer's preferences, needs, and desire for a tailored shopping experience. By focusing on items that resonate with the customer's style, you increase the likelihood of satisfaction and enhance the overall shopping experience.

This strategy builds rapport and trust between you and the customer, as it shows that you are attentive to their individual tastes rather than imposing your preferences upon them. It helps foster long-term relationships and encourages repeat business, as customers are more likely to return to someone who understands their unique style.

Choosing from a wide selection can be beneficial, but it may overwhelm the customer if the items do not align with their interests. Additionally, focusing on expensive items or disregarding a customer's taste can lead to dissatisfaction and a negative shopping experience. Therefore, prioritizing items that match the customer's interests ensures that they feel valued and supported during their shopping journey.

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