When customers use you as their personal shopper, what should they expect?

Study for the NRF Customer Service Certification Exam. Get ready with flashcards and multiple choice questions. Each question offers hints and explanations. Prepare confidently for your certification!

Customers who utilize a personal shopper service primarily expect to save time and effort in locating items themselves. This approach aligns with the core purpose of a personal shopper, which is to assist in streamlining the shopping experience. By relying on your expertise and knowledge of the products available, customers can avoid the often time-consuming process of searching through various items or stores. This service is particularly valuable for those with busy schedules or specific needs, allowing them to focus on other priorities while still receiving personalized shopping assistance.

The other options, while they may offer some value, do not capture the primary expectation customers have when employing a personal shopper. Customers typically do not expect to receive discounts as a standard part of the service, nor would they reasonably anticipate 24/7 availability from their personal shopper, as this could be unrealistic in a retail context. Additionally, limiting the shopping experience to business hours does not align with the flexible and accommodating nature that a personal shopper aims to provide.

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