Which item is NOT an appropriate finishing touch to your service?

In customer service, an appropriate finishing touch is aimed at enhancing the customer’s experience and reinforcing their connection with the business. Sending a handwritten thank-you note, calling the customer to ensure their satisfaction, and providing your business card all serve to create a personal touch and show customers that they are valued. These actions can build loyalty and encourage repeat business.

However, sending a postcard for a past purchase does not align well with the concept of a finishing touch, as it may come off as impersonal or lack context, especially if the postcard does not relate specifically to the customer's recent interactions or needs. This kind of communication might not effectively reinforce the relationship or enhance the customer's experience the way the other options do. It is typically more beneficial to engage with customers through personalized and immediate forms of communication that acknowledge their recent experience, rather than a generic follow-up that lacks relevancy to their most current engagement with the business.