Which of the following is an inappropriate way to assist a customer with special needs?

Study for the NRF Customer Service Certification Exam. Get ready with flashcards and multiple choice questions. Each question offers hints and explanations. Prepare confidently for your certification!

Assuming that someone with special needs requires assistance without first asking them can be intrusive and patronizing. It's essential to respect individuals' autonomy and preferences by making sure to inquire about their needs rather than imposing help that may not be necessary or desired. When providing customer service, the focus should always be on empowering the individual, allowing them to communicate their needs. This enhances their experience and demonstrates respect for their independence.

In contrast, directing a customer to the right aisle is a practical and straightforward way to assist, as is speaking directly to them and offering assistance politely. These actions promote a respectful and supportive environment, which is vital in customer service interactions.

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