Which statement about the hard sell technique is accurate?

Study for the NRF Customer Service Certification Exam. Get ready with flashcards and multiple choice questions. Each question offers hints and explanations. Prepare confidently for your certification!

The hard sell technique is characterized by a high-pressure sales approach that can create an uncomfortable experience for customers. It focuses on aggressive tactics to persuade a customer to make a purchase quickly. Because of this pressure, many customers may feel overwhelmed or manipulated, leading them to disengage from the sales process altogether. This can result in a negative perception of the salesperson or the brand, ultimately turning potential customers away.

This approach runs counter to effective customer service practices, which prioritize relationship-building and understanding customers' needs. Rather than fostering a positive customer experience, the hard sell often creates resistance and dissatisfaction. Thus, the recognition that it can turn customers away due to its aggressive nature is central to understanding why this statement is accurate.

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