Why should the customer's return policy be displayed?

The customer's return policy should be displayed primarily to ensure that customers are aware of the conditions for returns. When customers have easy access to return policy information, it helps set clear expectations regarding the process, timelines, and conditions under which items can be returned. This transparency contributes to customer satisfaction, as it empowers them with the information they need to make informed purchasing decisions.

Knowledge of the return policy can also reduce misunderstandings between customers and store staff, leading to a smoother experience for both parties. By openly communicating this policy, stores can foster trust and loyalty among customers, ultimately encouraging repeat business.

The other options do not serve the best interests of customer service or business practices; displaying policies to create confusion or to prevent returns goes against good customer relations, and referring to legal compliance alone is too narrow of an objective. The focus should always be on proactive communication that enhances the customer’s shopping experience.