You should acknowledge customers with disabilities by doing what?

Acknowledging customers with disabilities by making eye contact and smiling demonstrates respect and inclusivity. This approach shows that you see the customer as an individual rather than focusing solely on their disability. Making eye contact creates a connection, which is an essential part of good customer service. A friendly smile can convey warmth and openness, making the customer feel valued and welcome in the space.

This acknowledgment fosters an environment of trust and encourages further interaction between the customer and the staff. It signals to the customers that they are recognized and that their presence is appreciated, which can enhance their overall experience. The act of smiling and making eye contact is a straightforward yet powerful way to communicate that you are approachable and ready to assist, should they need help.

In contrast, ignoring customers with disabilities would be disrespectful and could create feelings of alienation. Offering special discounts, while potentially a nice gesture, may not address the immediate needs of the customer or validate their presence. Asking if they need help is also a positive action, but it should ideally be accompanied by the non-verbal cues of engagement like eye contact and a smile to enhance the interaction.